Refund policy
Return, Refund & Cancellation Policy
Last Updated: June 2026
At Skinaura, customer satisfaction is our priority. Please read our return, refund, and cancellation policy carefully before placing an order.
Order Cancellation
We accept order cancellations before the product has been shipped.
If your cancellation request is approved before dispatch, you will receive a full refund.
📦 Once an order has been shipped, it cannot be cancelled.
7-Day Return Policy
We offer a 7-day return window from the date of delivery.
To be eligible for a return:
-
The product must be unused, unopened, and in its original packaging.
-
The product must be returned in the same condition as received.
-
Proof of purchase or order confirmation is required.
-
You must contact us at info@skinaura.shop before returning any item.
Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
-
Opened or used skincare, haircare, or cosmetic products
-
Products damaged due to misuse or improper handling
-
Sale or clearance items
-
Gift cards
-
Customized or personalized products
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
-
Order number
-
Photos of the product and packaging
-
Description of the issue
Upon verification, we will provide a replacement or full refund at no additional cost.
Return Shipping Costs
-
Customers are responsible for return shipping costs unless the return is due to our error.
-
Original shipping charges are non-refundable.
-
If the product is damaged, defective, or incorrect, Skinaura will cover the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved:
-
Refunds will be processed to the original payment method.
-
Processing may take 5–10 business days depending on your bank or payment provider.
Refunds will not be issued for items that do not meet our return policy requirements.
Product Quality Assurance
All Skinaura products undergo quality checks before dispatch. If you experience any quality-related concerns, please contact our support team and we will assist you promptly.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account.
-
Contact your credit card provider.
-
Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
Email: info@skinaura.shop
Contact Us
For any questions regarding returns, refunds, or cancellations, please contact:.
Skinaura Support
Email: info@skinaura.shop